Privacy Policy

Effective date: 05/01/2026

MindSafe Consulting (“MindSafe”, “we”, “us”, “our”) is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Scope of This Policy

This Privacy Policy applies to personal information collected through:

our website
enquiries and communications
client engagements
surveys, interviews, or consultations conducted as part of our advisory services

2. Personal Information We Collect

We may collect personal information that is reasonably necessary for our business activities, including:

names, job titles, and contact details
organisational and employment-related information
information provided through surveys, interviews, or consultations
correspondence and communications
billing and administrative information

We do not intentionally collect sensitive personal information unless it is necessary for a specific engagement and provided voluntarily.

3. How We Collect Information

Personal information may be collected:

directly from individuals
from client organisations as part of an engagement
through surveys, interviews, or workshops
via our website, email, or other communications

Where information is collected indirectly, we rely on client organisations to have obtained appropriate authority or consent.

4. Purpose of Collection

We collect and use personal information to:

provide psychosocial risk and psychological safety advisory services
analyse organisational risks and trends
prepare reports, insights, and strategic recommendations
communicate with clients and stakeholders
manage business operations and professional obligations
comply with legal and regulatory requirements

We do not use personal information for purposes unrelated to our services without consent or legal authority.

5. Disclosure of Personal Information

We may disclose personal information:

to client organisations, typically in aggregated or de-identified form
to subcontractors or professional advisers engaged to support our services
where required or authorised by law

We do not sell personal information or disclose it for marketing purposes.

6. Surveys, Interviews, and Confidentiality

Where we conduct surveys or interviews:

information is reported at an organisational or thematic level wherever practicable
reasonable steps are taken to protect confidentiality
anonymity cannot be guaranteed in all circumstances

The extent of confidentiality will depend on the nature of the engagement and information provided.

7. Data Security and Retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure electronic storage and access controls.

Personal information is retained only for as long as reasonably necessary for business, contractual, or legal purposes.

8. Access and Correction

Individuals may request access to, or correction of, their personal information by contacting us using the details below.
Requests will be managed in accordance with the Privacy Act.

9. Overseas Disclosure

We do not routinely disclose personal information outside Australia.
If overseas disclosure is required, reasonable steps will be taken to ensure appropriate safeguards are in place.

10. Complaints

If you believe your privacy has been breached, you may contact us in writing. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The current version will be published on our website.

12. Contact Details

MindSafe Consulting
Email: info@mindsafeconulting.com.au